Frequently Asked Questions
Everything you need to know about your RENPHO experience.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
What is your return policy for wellness products?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging within 30 days of delivery for a full refund.
Do RENPHO products come with a warranty?
Yes, all of our electronic products include a 1-year limited warranty that covers manufacturing defects. You can also register your product on our website to extend your coverage.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track the status of my shipment?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package in real-time.
Can I sync my smart scale data with other fitness apps?
Absolutely. The RENPHO Health app is designed to seamlessly sync with popular platforms including Apple Health, Google Fit, Samsung Health, and Fitbit.