Returns & Exchanges

At RENPHO, we stand by the quality of our wellness products and offer a 30-day money-back guarantee to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, items can be returned in their original packaging for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal or contact our support team with your order number and the reason for your return to receive an authorization code.

• 2.
  Prepare the Package

  Securely pack the item in its original box along with all included accessories, manuals, and the return authorization slip to ensure a smooth processing experience.

• 3.
  Ship to RENPHO

  Affix the provided prepaid shipping label to your package and drop it off at the nearest authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned item, we will process your refund back to the original payment method within 5 to 10 business days.